Reference

Open 3nf Privacy Policy

Here we set out what we collect, how long we keep it, and how you can ask for a copy or a correction tied to your account.

Account dataCookiesRetentionLocal law
3nf Open 3nf Privacy Policy
CONTACT ROUTES

Switch to Privacy Support

Privacy requests can come to us through the same route you use for account support.

Account form Use the contact form inside your account for access, correction, or removal requests. Tell us what you want changed and include the email or phone number linked to the account so we can match the record.
Email desk If you prefer email, write with your full account name, the phone number on file, and a clear subject line. We use that to locate the right record and reply through the same address.
Support chat When live chat is available, send the request there and keep the conversation open until we confirm next steps. It helps us verify the account and keep the request tied to the same privacy case.
STORAGE DISCIPLINE

Browse How We Protect Data

We handle this policy area by keeping the data set small, separating cookie signals from account records, and limiting who can see a request.

Data map

We keep account details, login signals, request history, and the minimum transaction trail needed to match UPI, Paytm, PhonePe, or Google Pay activity to the right record. That helps us answer support questions without pulling in extra data.

Cookie use

Cookies remember your session, language choice, and the pages you return to. They also help us spot repeated login attempts and keep the site from forgetting your signed-in state while you move between pages.

Login checks

Sensitive changes start with a verified login. If you ask us to change contact details or request a copy of stored data, we may ask one more check so the request stays tied to your account.

Retention timing

Records stay only while they are needed for support, fraud checks, dispute handling, or legal duties. Some logs remain longer when a request or transaction still needs a clear trail, then they are removed or archived under our process.

Request changes

You can ask us to correct wrong details, narrow a specific use, or remove a record from active handling where local law permits. We will confirm what can change and explain any limit before closing the request.

Contact trail

Use the site contact path for every privacy request so the reply stays with the right account. Add the account name, the phone or email on file, and the change you want, and we will take it from there.

Open Privacy Questions Clearly

These questions focus on the records tied to your account, what cookies do, how correction requests work, and when local law changes the result. If you need a copy of stored records or want a detail corrected, use the contact route listed here. We keep the process simple: identify your account, say what you need, and we will answer through the same channel.

We keep account details you submit, device and login signals, request history, and transaction records that match the wallet trail. We use that set to run the account, answer support cases, and spot misuse.

Cookies remember your session, language choice, and recent pages so the site stays usable when you return. They also help us detect repeated login attempts and keep a signed-in session from breaking unexpectedly.

Yes. Send a request through the contact route on the site and include the account name and the email or phone on file. We will reply with the records we can share under local law.

Yes, you can ask us to correct a wrong name, phone number, or email. We may ask for a quick verification step first, so the change reaches the right account and not someone else.

We keep records only as long as needed for account support, security checks, and legal duties. Some logs stay longer when a payment, dispute, or request still needs a clear history.

Only the support team that needs the record to answer you will see it. We keep access narrow, and any handoff stays within our internal process so the request does not drift.

Yes. If a rule in your region requires a different notice, retention period, or verification step, we follow that rule for the affected account or request, and we explain the limit when needed.